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IFA Insurance Company, a leading Auto Insurance carrier, has announced the implementation of a major upgrade to their consumer and agent web portal. The upgrade streamlines the claim process and offers on-demand tracking of claim status. The changes will help expedite payments of Physical Damage claims and will inform policyholders of key transactions that have occurred during the claim process.
Clark, NJ (PRWEB) July 17, 2008 -- IFA Insurance Company, a leading Auto Insurance carrier, has announced the implementation of a major upgrade to their consumer and agent web portal. The upgrade streamlines the claim process and offers on-demand tracking of claim status. The changes will help expedite payments of Physical Damage claims and will inform policyholders of key transactions that have occurred during the claim process.
Claim reporting has been improved by applying web based automation to the process. The Insured Statement of Loss package, which includes the insured explanation of the claim, can be delivered electronically and entered on-line. Additionally, all requests and documentation related to the damage appraisal process have been automated and web enabled.
Web based Claim Tracking displays a complete log of events related to each claim. Claim events that are tracked include: Date when an Insured Statement of Loss was emailed; Date and name of the appraisal company sent to estimate the damage; Date when the police report is received; Dates when the appraisal is received, reviewed, and approved, and Payment Date. Also, images of the actual appraisal and vehicle damage can be viewed on-line once payment has been approved.
David Walsh, President of IFA Insurance Company, believes that web automation is a key component to offering his customers low rates and great service. "IFA is committed to using the latest web technologies to help us streamline the process of reporting and settling a claim. Web automation eliminates much of the cost related to reporting and tracking a claim. Reductions in paper, mail, and phone inquiries results in less cost and lower rates, while at the same time providing more information on demand to our customer."
IFA Insurance Company is an independent, property-casualty insurer located in Clark, New Jersey. IFA specializes in writing private passenger auto insurance in New Jersey and Pennsylvania. IFA has been an auto insurance specialist since 1972. Setting up a low rate NJ Auto Insurance or PA Auto Insurance policy can be completed on the web, Auto Insurance Quote, or can be completed by phone with an IFA specialist at 877-432-0292.
For additional information about IFA Insurance Company contact Ken Conklin by phone at 877-432-2277.
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